SurveyChoice is designed so that you can see a survey price without identifying yourself. Personal information is requested only when you book, accept professional engagement terms, join a coverage notification or contact the practice.
Who is responsible
SurveyChoice is a trading name of Logos Group Limited, a company registered in England and Wales under number 17422831, whose registered office is 60 The Beacon, Stile Common Road, Huddersfield, HD4 6DE. Logos Group Ltd is the data controller for the information described in this notice, and is registered with the Information Commissioner’s Office under reference ZC231902. Where the professional survey is supplied by a different legal practice, that practice is also responsible for the professional records it creates and receives. Your booking identifies the independent supplying practice and its legal identity; that practice may be a sole trader or a limited company. For questions about this notice or how your information is handled by SurveyChoice, use the private contact form.
Essential booking storage
During checkout, your browser keeps a random submission identifier and a fingerprint of the submitted details for the current browser session. This helps recover the same booking after an interrupted request. It does not store the contact details themselves and is not used for advertising.
What we collect
- Property postcode, price band, type, bedrooms and chosen survey level.
- Property address, name, email, mobile number and preferred inspection window when you book.
- Your correspondence address, the version and time of any professional Terms of Engagement you accept, and whether you expressly request the professional service to begin during a statutory cancellation period.
- Payment and transaction references supplied by Stripe. SurveyChoice does not receive full card details.
- Messages you send and limited technical information needed to keep the service secure and understand performance.
- If you opt in to measurement cookies, aggregated information about pages viewed, how visitors arrived, scroll activity and outbound links. A completed-payment measurement event uses the booking reference and paid value only; it does not contain contact or property details.
- When you book, a short record of how you reached SurveyChoice: any advertising click reference in the web address you arrived on, campaign labels, the website that linked you and the first page you opened. Nothing is stored on your device to do this, and it is kept with the booking rather than used to build a profile of you. We keep the website name only — never the full address you came from, and never its search terms.
When a request is saved
The property and contact information entered at the booking step is saved before payment or notification begins. This prevents a valid request being lost if a payment page is closed or an email provider is temporarily unavailable. Professional engagement acceptance is recorded separately so the practice can evidence exactly which terms were accepted and when. SurveyChoice creates a private, high-entropy return link; the database stores a one-way hash of its secret token. Anyone with the complete link can view the booking, so it should not be forwarded.
Why we use it
We use information to calculate and validate prices, save and resume requests, establish and evidence professional instructions, arrange and deliver surveys, take payment, send service messages (including reminders about a saved but unfinished booking, which you can stop by replying to one), respond to enquiries, prevent misuse and meet professional, tax and legal obligations. We also record how each booking reached us so we can tell which advertising and which pages actually bring customers, and stop paying for the ones that do not; that is our legitimate interest in running the service efficiently, and you can object to it using the contact form. Depending on the activity, this is necessary to take steps toward or perform a contract, comply with legal duties, or pursue the legitimate interest of operating a secure professional service.
Who receives it
Information may be processed by the supplying practice and carefully selected service providers such as Vercel for hosting, Stripe for payment and Resend for transactional email. Google Analytics and Google Ads receive limited measurement information only if you choose measurement cookies. We do not sell personal information or send it to quote-comparison panels.
How long we keep it
Enquiries, coverage-interest sign-ups and callback requests that do not become bookings are deleted 12 months after the last contact or scheduled follow-up. A saved quote or booking request that is never paid has its personal details removed 90 days after the quote expires. For paid bookings, the booking, terms-acceptance and payment records are kept for 6 years from the last payment, refund or dispute event to meet tax, professional-indemnity and limitation-period duties; after that your personal details are removed and only the anonymised transaction record (amount, reference, area, survey level and dates) is kept. Stripe (payment) and Resend (email delivery) retain their own records under their own privacy notices, and the supplying practice keeps its professional file under its own notice.
Your rights
You may ask for access, correction, deletion, restriction, portability or objection where the relevant right applies. Erasure requests are honoured immediately for unpaid requests and enquiries. For a paid booking cancelled or refunded before any inspection, personal details are erased on request once 180 days have passed since the last payment event. Where a survey was carried out, personal details are kept for the 6-year period because the engagement record may be needed to answer a claim; in every case the transaction ledger is retained in anonymised form. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.